Terms and conditions.

All Bookings at the Hotel are subject to these Terms:

Booking

At the time of Booking or at check-in, we will take your credit/debit card details and you authorize the use of this card for any sums that become owing to us. We shall also have the right to require full payment in advance or a deposit at the time of Booking in certain circumstances or if the Booking includes the supply of certain items or services. No Booking shall be treated as confirmed until the details and/or payment/deposit described in this paragraph have been provided.

Check-in/ Check-out Requirements

In the interests of security and to prevent fraud, at the time of check-in, guests may be required to confirm their identity by providing their booking reference, their passport/identity card/driving license and a valid credit or debit card.

Rooms are subject to maximum occupancy rules set by the Hotel. If you would like further details please contact the Hotel.

Payment

For advance purchase rates the card you booked with must be presented on arrival, along with the appropriate ID and authorized in the presence of the card holder.

At the time of check-in, we will authorize the accommodation charges and anticipated incidentals for the duration of your stay against your credit/debit card. We may also choose to accept a deposit in place of payment card authorization by another valid form of payment, including cash.

During your stay the Hotel’s system will calculate the incidentals charged to your room on a daily basis. If the cost of those incidentals exceed the authorization taken on check-in, further authorization will automatically be requested and if such authorization is not available, we may request another method of settlement or a deposit to be provided, failing which we reserve the right to restrict access to your room.

All outstanding charges must be paid for in full on check-out from the Hotel. If the outstanding charges do not exceed the authorization taken on check-in, the authorization for the amount not charged will be released, however, we cannot control how long it takes for your bank to effect such release. If staying for multiple nights at the Hotel we may require you to make payment for any outstanding charges on a more frequent basis during your stay.

Damage

We reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Hotel during your stay (including without limitation specialist cleaning) or for any items that are missing when you leave.

Accessibility

Please contact the Hotel to discuss specific individual requirements and the availability of appropriate accommodation, and we will do our best to accommodate your needs.

Swimming pool

Guests staying in the Hotel may use the swimming pool during their stay but must comply with the swimming pool’s rules, a copy of which is available at the reception. Please enquire at the Hotel for further details.

Persons under 18 years of age must be accompanied by an adult at all times.

At certain times, facilities may become unavailable due to maintenance, adverse weather conditions or other reasons beyond our control. We will attempt to keep all Hotel guests informed of these circumstances however this may not always be possible. If any facility is a significant reason for your choice of Hotel, we would advise you to check directly with the Hotel in advance of arrival.

Parking

Cars and bikes and their contents are left at the owner’s/customer’s own risk. We do not accept responsibility for loss or damage however caused.

Hotel Events

Please be aware that at certain times throughout the year some of our Hotels may host weddings, events and parties. Please contact the Hotel directly in advance of your stay for further information.

Guest Behavior

Guests are requested to conduct themselves appropriately at all times and to comply with Hotel procedures and/or requests with regard to conduct and respect for the property of the Hotel, its employees and guests and their health and safety. Guests are requested not to disrupt the comfort and enjoyment of other guests, the smooth running of the Hotel, or cause offence to other guests or our members of staff. We reserve the right to refuse accommodation or services or remove you and members of your party from the Hotel if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case, we shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred.

No Smoking, no cooking

Guests are not permitted to smoke or to cook in rooms. A minimum fee of minimum EUR 50 will be charged for smoking or cooking in rooms.

Children

Children under the age of 12 years of age can stay free of charge at any of our Hotels when sharing a room with a full-paying adult. All persons under 18 years of age staying at the Hotel must be accompanied and supervised by a responsible adult at all times.

Extra beds are available. However, these are limited and subject to availability. Additional charges apply. Please check at the time of booking.

Babysitting

A babysitting service is available. Additional charges apply. Please check at the time of booking.

Pets

No pets are allowed at the Hotel.

Personal Information

Telephone calls may be recorded from time to time to help us improve the service we offer you.

All personal information stored and used by us is done so in accordance with our Privacy Policy and Cookie Policy.

Force Majeure

The Company accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, fire, flood, earthquake, extreme adverse weather conditions, natural disasters, pandemics, epidemics, other acts of God, acts of terrorism, fire or failure of electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures.

Limitation of Liability

The Hotel and its owners, managers and employees will not be responsible for the loss or damage of any property left in or sent to the Hotel.

The Hotel, its owners, managers and employees will not be liable for any indirect, consequential or pure economic loss or any loss of profit, goodwill or opportunity (whether caused by the negligence of the Company, its employees, contractor or agents or otherwise). The Hotel's, owners', managers' and employees' total liability shall not exceed the value of the charges received by it under the Contract.

Websites and Social Media Information

While all reasonable efforts have been taken to ensure the accuracy of information on the Websites, the Hotel does not accept responsibility for errors or omissions and reserves the right to amend, cancel or vary any of the arrangements featured on the Websites and social media without notice. Please note that in certain circumstances, generic photographic images have been used to represent the general style of a particular product or hotel.

The Websites and social media are operated by the Hotel. The content of the Websites and of the social media are the copyright of the Hotel, and may not be copied, reproduced, published, distributed or amended for any other purpose without our prior written consent.

Trade-marks used on the Websites and social media are the property of the respective owners. Hyperlinks to third party websites are provided for your convenience. We cannot accept responsibility for the content or use of third party sites.